Gained’t be examining back below but will expect them to thoroughly change ground and repair THEIR POOR Do the job like installing bathroom The right way.
12/11/17 Monday 1045am gained phone from Lisa concerning the flooring, I described to her that I was not pleased and that my timetable is just too fast paced with function and family and at this time I just want my a refund once more she mentioned that isn’t heading to happen and she bargains Together with the financial departments all time. I asked her who her GM was and he or she stated she handles all these issues Which I would not be acquiring my money back that I can’t back again out now Because the flooring were already place in, I advised her that no that's not legitimate the flooring you put in are broken and my agreement agreement was not taken care of and it took about ten times so that you can call me. I don’t think that empire listed here in Philly took my needs into consideration they took the money away from my account prior to the put in.
We understand that this issue has actually been annoying in your case, and we regret to hear that you've nonetheless to acquire your refund. We’ll additional review your concerns, and we’ll be in touch along with you shortly.
It receives even worse. They sent the incorrect laminate also! Get my salesman on the cellphone and he retains wanting to inform me it’s the best things. I now have to confirm to him it’s ALL Mistaken. He life reasonably close by so I ask if he can come to my residence. Needless to say not. He will get in touch with me again- Continue to Expecting THAT CALL. Now the soonest they're able to even come back is Tuesday then only do the laminate. I am now in limbo for the hardwood. Now we have now squandered our family vacation days on account of this screw up. This was purported to be a great expertise, nevertheless it’s been anything but that! We're SO PISSED OFF! Now being advised I've to start out The full procedure once more Using the salesman for the hardwood. Is that this the service I paid out for? I am now reconsidering my complete acquire.
The crew Came And that i might have not asked for just a nicer crew. They came which has a smile on their encounter and did the work and exactly where so Qualified and cleaned up almost everything. They moved the Heavy TV for us and helped move some home furnishings. Magnificent Crew!!!!
I more info wouldn’t advocate your company To place carpet inside a Canine property. The perform was awful they usually don. care. The salesman was just as terrible. I referred to as him six occasions and he never bothered to contact again. Its been a nightmare. I’m in the wheelchair And that i must step around extension cords at any time where by I am going.
We regret to hear that your purchase has become cancelled. We’ll review your fears, and may be in touch with you soon.
– Installation day commenced with troubles. According to the installer, the revenue rep ought to have inspected additional instead of directed me to get rid of the ceramic tile (at a expense of $five hundred to me rental tools and labor). Eradicating it produced the ground uneven and new subfloor would want being put in to degree it. Two several hours was squandered in a very forwards and backwards among the installer, me along with the dispatch manager…who at first attempted to have me shell out and extra $900 to assist repair the mistake of your revenue rep.
So now I am in this article with all the things from my closets out on my balcony and we’re anticipating rain so I had get more info to go out to purchase tarps to test to guard every little thing And that i’m now being forced to just take break day Focus on Monday for your kitchen area install and HOPE that they really display up and do The work this time.
We understand that this has been a frustrating encounter in your case, and we apologize for your working experience. We accept your problems, and we’ll be in contact with you Soon to address your issues.
I’ve heard this from a lot of of people and cases like Here is the reason Several people today will never use your company and would prefer to pay back somewhat more for greater services.
A business as massive as yours along with the promotion pounds you invest, treatment should be taken in customer service as well as men and women you retain the services of to setup.
We’ve read your article, and we’re upset to listen to that the concerns have not been answered. We’ll be in touch with you Soon To find out more, and start working on a resolution.
At Empire Today, our Installation Division is The bottom of our enterprise. All installation staff associates work With all the installers to be sure all customer, revenue and internal requests and necessities are fulfilled.